RETURNS | EXCHANGES | CLAIMS
IF YOU AREN'T COMPLETELY SATISFIED WITH YOUR PRODUCT, WE WILL GLADLY ACCEPT RETURNS.
Goods returned to us within 30 days of delivery are eligible for a refund. Please note shipping fees will not be refunded.
Returned items must be unused and in new condition; this also applies to the packaging and hang tags. If you have any questions about our items or your purchase, contact us by email (customersupport@galvingreen.com) and we will do our best to help you.
If you wish to exchange your product for a different size, go to the returns page and follow the steps.
Follow these steps to exchange an item :
1. Start by registering your exchange below. You’ll need your order number and the email address you used when you made the purchase.
2. Follow the instructions on the website.
3. Return the item to us:
- Print the return label that was received via email after completing step 2.
- Use the original shipping bag (or other suitable packaging) and add the items you would like to return. Seal the bag or box.
- Print and attach the return label to the package and submit the package to your chosen courier.
Exchanges are only available if you would like a different size. Unfortunately at this time, we are unable to exchange orders for an item in a different colour, or a new item.
If you have any questions, please contact us at: customersupport@galvingreen.com.
4. Once your item has shipped, and we've recived it at our warehouse, you will receive an email with the new order number and a shipping notification.
To return your item for a refund, please follow steps 1-3 above.
4. Once an item is returned to us, it can take up to 10 business days to ship process your return.
If your item is damaged or faulty, it may be eligible for repair or replacement as part of our warranty program. In order to initiate a claim, use the linkn below.
Please note all claims must be accompanied by a photo of the damaged area or the fault, along with a brief explanation. Your claim will be reviewed and you will be contacted with next steps.