FAQ — FREQUENTLY ASKED QUESTIONS



Sizes

You can find the specific size guide on each and every product. You can also find all of our size guides here

Our Products and Materials

GORE-TEX is a patented type of waterproof fabric made with a variant of polytetrafluoroethylene (PTFE) known as expanded PTFE (ePTFE). As one of the first flexible waterproof fabrics invented, GORE-TEX is a highly popular waterproofing material.

Features of GORE-TEX:

  • 100% waterproof
  • Windproof
  • Highly breathable
  • Seam sealed
  • Durable and long-lasting
  • bluesign® approved fabric

MORE ABOUT GORE-TEX

COMPARE DIFFERENT GORE-TEX FABRICS

Galvin Green offers a range of different GORE-TEX materials in our award-winning golf range gear collection. All GORE-TEX materials are completely waterproof, windproof, and offer maximum breathability. The fabric enables the release of excess heat and moisture, without letting the rain in. GORE-TEX fabrics are durable and long-lasting, and we offer a warranty on the material.

GORE-TEX fabric with C-KNIT™ backer 

GORE-TEX fabric with C-KNIT™ backer is our softest waterproof material and it has a super-smooth hand feel and can easily 'slide & glide' over garments underneath.

GORE-TEX fabric with mesh lining

GORE-TEX fabric with mesh lining has a soft and smooth outer material which is comfortable and has excellent drape characteristics. The mesh lining provides added warmth.

GORETEX Paclite® Technology fabric

Minimum weight and ultra packable, GORETEX Paclite® Technology fabric is ideal when weight and space are critical. The fabric has a soft hand feel. It is available in stretch and non-stretch versions.

COMPARE DIFFERENT GORE-TEX FABRICS

Galvin Green’s INTERFACE-1™ range is a collection of windproof clothing designed to provide comfort in the most common golf conditions. The fabric is 100% windproof and water resistant, ensuring it keeps you warm and dry in light rain. These lightweight shell layers are made from soft, stretchy materials that are highly breathable. INTERFACE-1™ garments are available in three ratings — warming effect #1, #2, and #3 and are designed to be layered with base layers, shirts, mid layers, and can even be worn underneath a waterproof jacket.

Features of INTERFACE-1™

  • Completely windproof
  • Water repellent finish
  • Highly breathable
  • Stretch fabric
  • bluesign® approved fabric

MORE ABOUT INTERFACE-1™

Galvin Green’s INSULA™ range is a collection of warming mid layers designed to be worn underneath your outerwear, or as light jackets and sweaters. The INSULA™ material provides thermal protection while being breathable, soft, and stretchy. Available in three ratings — warming effect #1, #2, and #3, an INSULA™ mid layer can provide different comfort levels, from a light layer for a warm evening, or a warming sweater for cold temperatures.

Features of INSULA™

  • Perfect intermediate layer
  • Retains body heat to insulate 
  • Adjusts to the level of activity and temperature
  • Highly breathable
  • Quick dry
  • bluesign® approved fabric

There are 3 comfort levels of Insula:

INSULA™ / Warming effect #1
Features the lightest, softest technologies for maximum breathability and freedom of movement.

INSULA™ / Warming effect #2
Soft, stretchy comfort providing thermal insulation. Durable, breathable and easy care.

INSULA™ / Warming effect #3
Featuring body mapping systems and customized features that give the garment exceptional warming properties.

MORE ABOUT INSULA™

Galvin Green’s VENTIL8™ PLUS range is a collection of shirts, pants, shorts, skirts, and dresses designed to help the player maximize performance in hot and sunny weather conditions. to offer maximum breathability on the golf course while keeping the body dry and cool. VENTIL8™ PLUS garments are stretchy and offer UV 20+ protection.

Features of VENTIL8™ PLUS

  • Extremely high level of breathability
  • Excellent moisture-wicking properties
  • Light, soft and comfortable
  • Quick dry
  • UV protection 20+

MORE ABOUT VENTIL8™ PLUS

Galvin Green’s SKINTIGHT™ THERMAL and SKINTIGHT™ FRESH are collections of high-tech golf base layers designed to offer protection in extreme weather. Offering protection from the cold or sun, these lightweight, soft, stretchy pieces are designed to be layered.

Features of SKINTIGHT™ THERMAL

  • Excellent thermal insulation
  • Soft and stretchy
  • Highly breathable
  • Quick dry

MORE ABOUT SKINTIGHT™ THERMAL

  • Features of SKINTIGHT™ FRESH 
  • Offers UV protection of 50+
  • Soft and stretchy
  • Highly breathable
  • Quick dry

MORE ABOUT SKINTIGHT™ FRESH

WASH

Machine wash on a warm permanent press cycle (105°F/40°C) using a small amount of liquid detergent. Rinse twice, and minimize spinning to reduce creasing. Don’t use powder detergents, fabric softeners, stain removers, or bleach. Don’t wash your waterproofs with heavily soiled clothing.

DRY*

Line dry your garment, or tumble dry it on a warm, gentle cycle. Once it’s dry, tumble dry the garment for 20 minutes to reactivate the durable water-repellent (DWR) treatment on the outer fabric. You can do this anytime you notice the water repellency needs a boost.

*Do not tumble dry GORE-TEX SHAKEDRY™ garments.

DRY CLEAN*

We recommend home laundering. If professional dry cleaning is necessary, request that the cleaner use clear distilled hydrocarbon solvent for rinsing, and then spray DWR on the garment’s outer fabric before drying.

*Do not dry clean GORE-TEX SHAKEDRY™ garments.

IRON*

If you can’t tumble dry to reactivate the DWR, iron the dried garment on a gentle setting (warm, no steam) by placing a towel or cloth between the garment and the iron.

BLEACH

Do not use any chlorine-based bleaches as they will damage the product.

WATER REPELLENT TREATMENT*

If water repellency can no longer be reactivated by washing and drying, you’ll need to reapply a durable water repellent (DWR). Be sure to always follow the manufacturer’s instructions for reapplication — and don’t forget to activate it by following our instructions for tumble drying or ironing.

*Do not tumble dry or apply DWR treatment to GORE-TEX SHAKEDRY™ garments.

Order

Once an order is processed, it is very difficult to make changes to it, please contact us immediately and we will do our best to correct this before the order is sent. Please reply to the order confirmation email to ensure your request is seen by our team as soon as possible. Once the order has already shipped, we cannot make any further changes, but all of our products are eligible for a refund.

If you wish to cancel your order, please contact us immediately and we will do our best to stop the delivery. Please reply to the order confirmation email to ensure your request is seen by our team as soon as possible. Once the order has already shipped, we cannot make any further changes, but all of our products are eligible for a refund.

Yes! Please reach out to our customer support and they will help you. Our team can help you place and order and will send you a secure link for payment.

An email confirmation is sent automatically to the email address you provide at checkout. Please check your spam folder if you do not receive it within a few minutes. If you still didn't get it, please reach out to our customer support for further assistance.

Please enter your discount code in the “Discount code or gift card” field on the checkout page. The field is located underneath the list of items in your cart.

The amount you see at checkout is the final cost. Galvin Green includes or covers any applicable taxes and fees, ensuring there are no additional charges for our customers.

The following countries will not incur any additional taxes or import fees.

All European countries
Australia
Canada
New Zealand
South Korea
Thailand
United States (except Florida, Illinois, Massachusetts, and New Jersey) 

The following states will be charged sales tax at checkout:

Florida
Illinois
Massachusetts
New Jersey

Returns, Exchanges & Claims

If you aren’t completely satisfied with your product, we will gladly offer you a refund or exchange. To be eligible for a refund, you must initiate the return within 30 days of receiving your item. Please note shipping fees will not be refunded.

Returned items must be unused and in new condition; this also applies to the packaging and hang tags.

We are now using a new platform to handle returns, exchanges, and claims. Returns and exchanges must be initiated within 30 days of receiving your item.

HOW TO EXCHANGE AN ITEM

HOW TO RETURN AN ITEM

Your exchange item will be shipped when your return has been received and processed.

Returns are currently free.

If you have not received your return label by email, please check your spam or promotions folders. If the label is not there, please contact customersupport@galvingreen.com.

After printing the return label, please take your package to the designated access point of the chosen courier.

You can find your closest UPS drop-off point HERE

If your item is damaged or faulty, it may be eligible for repair or replacement as part of our warranty program. In order to initiate a claim, visit galvingreen.returnado.com

Please note all claims must be accompanied by a photo of the damaged area or the fault, along with a brief explanation. Your claim will be reviewed and you will be contacted with the next steps.

You can find our warranty policy HERE

Payment & Invoice

Your credit card company may place a hold on the funds for a few days, following a transaction or an attempted transaction. This should be removed from your account within a few days. 

Refunds can take up to 10 business days to show on your account. If you have received a refund notification from us, but the funds have not shown up on your account, we ask that you contact your credit card company

If your payment is not going through, please review the following steps:

1. Make sure that you have chosen the correct country from where you are purchasing.

2.  Double-check that you have filled in all details correctly in the checkout. The postal code / zip code must match the one associated with your credit card, even if it is not the same as the shipping address.

3.  Try another web browser or try to clear your search history/cache/web cookies.

4.  Contact your bank and check if your credit card is available for foreign purchases. If the problem persists it may be because you are using an old version of the web browser which is not safe nor compatible with modern websites. For a smoother checkout experience, please install a newer browser.

We accept the following payment types: Visa, Mastercard, American Express through Shopify Pay, PayPal, Apple Pay or Google Pay.

Delivery & Freight

We handle all orders from Monday through Friday, from 07:00 to 14:00 CET. The items are shipped immediately from our warehouse in Växjö, Sweden. Orders that arrive between Friday and Sunday or on public holidays will be processed on the following Monday, or on the next working day.

Once shipped, standard shipping takes 4-6 business days and express shipping takes 1-3 business days. Please note that we have no control over delays due to customs clearance.

The same day your order is shipped, you will receive a delivery confirmation by email, containing a link to the carrier’s website where you can track the delivery. Please check your spam folder if you do not receive the tracking information within a few days.

Please check your ordered items immediately on delivery and let us know within 7 days in the unlikely event that something is missing or wrong.

Others

Our Customer Support is open from Monday to Thursday, from 08:00 to 21:00 CET and on Fridays 08:00 to 17:00 Central European Time.

Please contact us either by phone: +46 470- 70 51 00 or by email: customersupport@galvingreen.com.

We will assist you with your questions as soon as we can.