FAQ – Frequently Asked Questions
What is Klarna?+
Klarna is a Swedish online financial services provider. We collaborate with Klarna when it comes to handling credit card payments and other payment methods. Even if you chose card payment, your order confirmation will just state "Klarna" as payment method. You will also receive a separate e-mail from Klarna with payment information after placing your order. This is just for your information. If you have questions about a charge from your credit card or other payment specific questions, you are welcome to contact: https://www.klarna.com.
Are all the prices on galvingreen.com without VAT?+
All EU residents will be charged our current prices including 25% VAT/sales tax. The VAT plus delivery costs will be shown in the checkout area, before you confirm the purchase.
There is no VAT applicable on sales to residents outside of the EU. In these cases the product prices without VAT and the relevant delivery cost will be shown in the checkout area before you confirm the purchase.
What are the payment options?+
You can choose between Paypal, credit card and Klarna (only for Sweden). Read more about our payments options here: https://www.galvingreen.com/terms-of-purchase.
Why is there still a reservation in my account, I cancelled my order?+
This reservation will be cancelled automatically within a few days. If it is not cancelled within this period, please contact your bank so they can help you.
Why did I not receive a full refund?+
In case of returns you will be fully reimbursed apart from the initial shipping costs and a standard return fee.
Our Products and materials
What is Gore-Tex?+
What are the different Gore-Tex technologies?+
*GORE-TEX WATERPROOF TECHNOLOGIES
Totally waterproof. Guaranteed to Keep You Dry™
Maximum breathability that enables the release of excess heat and moisture.
Extremely durable and long lasting.
Active sportswear technology engineered to minimize
friction and maximize speed.
Revolutionary construction that makes the water bead up and roll right off the surface.
*GORETEX fabric with C-KNIT™ backer
Super-smooth hand feel, can easily 'slide & glide' over garments underneath
*GORETEX fabric with mesh lining
Soft and smooth outer materials that create comfort and excellent drape characteristics. Mesh lining for added warmth.
*GORETEX Paclite® Technology fabric
Lightweight and packable, ideal when weight and space are critical.
What is SHAKEDRY™ product technology?+
What is INSULA™?+
Insula offers excellent thermal insulation properties.
Keeps the body warm and comfortable.
- Soft and stretchy
- Maximum breathability
- Thermal regulation
There are 3 comfort levels of Insula:
INSULA™ / Warming effect #1
Features the lightest, softest technologies for maximum breathability and freedom of movement.
INSULA™ / Warming effect #2
Soft, stretchy comfort providing thermal insulation. Durable, breathable and easy care.
INSULA™ / Warming effect #3
Featuring body mapping systems and customized features that give the garment exceptional warming properties.
What is VENTIL8™ PLUS?+
Ventil8 offers maximum breathability to keep the body dry and cool.
Extreme performance with UV factor 20+ protection.
- Extremely high level of breathability
- Excellent moisture wicking properties
- Light, soft and comfortable
- UV protection 20+
How do I wash my GORE-TEX garment?+
Machine wash on a warm permanent press cycle (105°F/40°C) using a small amount of liquid detergent. Rinse twice, and minimize spinning to reduce creasing. Don’t use powder detergents, fabric softeners, stain removers, or bleach. Don’t wash with heavily soiled clothing.
Line dry your garment, or tumble dry it on a warm, gentle cycle. Once it’s dry, tumble dry the garment for 20 minutes to reactivate the durable water repellent (DWR) treatment on the outer fabric. You can do this anytime you notice the water repellency needs a boost.
* Do not tumble dry GORE-TEX SHAKEDRY™ garments.
We recommend home laundering. But if professional dry cleaning is necessary, request that the cleaner use clear distilled hydrocarbon solvent (a bit of a mouthful, we know) for rinsing, and then spray DWR on the garment’s outer fabric before drying.
* Does not dry clean GORE-TEX SHAKEDRY™ garments.
If you can’t tumble dry to reactivate the DWR, iron the dried garment on a gentle setting (warm, no steam) by placing a towel or cloth between the garment and the iron.
Chlorine-based bleaches could damage your product. So don’t use them anywhere on it.
WATER REPELLENT TREATMENT*
If water repellency can no longer be reactivated by washing and drying you’ll need to reapply a durable water repellent (DWR). Be sure to always follow the manufacturer’s instructions for reapplication—and don’t forget to activate it by following our instructions for tumble dry or ironing.
* Do not tumble dry GORE-TEX SHAKEDRY™ garments.
* Do not apply DWR treatment to GORE-TEX SHAKEDRY™ garments.
Don't hesitate to contact our customer service if you have further questions
46 (0) 470 70 51 00
or just click here